Microsoft Frameworks

White Paper……only link on page, back to my homepage is here, click.

Text Box:  Published: November 2002                                                                                                         

IT Occupation Taxonomy v.3.0
---hope you brought your lunch---

Contents

Introduction. 3

The Relationship Tables. 8

Table 1: Occupational Cluster Perspective (MSF Role Association) 10

Table 2: MSF Role Cluster Perspective. 19

Table 3: Occupational Cluster Perspective (MOF Role Associations) 28

Table 4: M0F Role Cluster Perspective. 40

Occupation Cluster Definitions. 50

Critical Work Functions and Key Activities, Knowledge and Skills. 56

Microsoft Solutions Framework Role Clusters. 124

Microsoft Solutions Framework Role Cluster Functional Areas Defined. 126

Microsoft Operations Framework Role Clusters. 131

Microsoft Operations Framework Role Cluster Functional Areas Defined. 135

 


The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication.  Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication.

This White Paper is for informational purposes only.  MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.

Complying with all applicable copyright laws is the responsibility of the user.  Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation.

Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document.  Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.

Ó Microsoft Corporation.  All rights reserved.

 

Microsoft Windows and Visual Basic are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

 

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Part Number: i433


Introduction

How the IT Occupation Taxonomy Benefits Customers, Microsoft, and Partners

During the process of adopting a Microsoft solution, Microsoft, its partners, and its customers must be able to establish clear and natural relationships between their respective job roles and responsibilities. Each may have their own development and operations approach and organizational structure, and these must be reconciled in order to ensure that all parties reference the same individuals within their companies and understand the roles they play during a project or in managing operations.  A taxonomy, which classifies objects into an ordered system, can facilitate the identification of these relationships.

This white paper provides a taxonomy, or map, to the natural relationships between information technology (IT) job roles and team roles in the Microsoft Solutions Framework (MSF) and Microsoft Operations Framework (MOF).   The intent of this taxonomy is to help customers and partners, regardless of how they organize their business, to easily identify the individuals within the organization who have the needed talents to successfully implement the Microsoft solution. This is an important first step to ensuring a smoothly run project. When everyone involved in a project is using a common terminology to define roles and functions, the potential for miscommunication is greatly reduced.  Once the project is complete, the taxonomy can be applied to the operations environment to ensure that the Microsoft solution continues to achieve high performance.

Microsoft contracted with the Northwest Center for Emerging Technologies (NWCET) to define the job roles, or occupation clusters, within this IT occupation taxonomy. NWCET has undertaken a cooperative effort called the Advanced Technology Education project to identify skill standards that reflect industry expectations in IT career clusters.

The results of using the role mappings in this taxonomy are:

 

n       Teams from different organizations clearly understand their roles and responsibilities within a project or operational environment.

n       Project and operational risk is reduced by this clarity.

n       Partners and customers better understand the roles within the Microsoft Frameworks and can more readily adopt the frameworks, thus realizing the benefits of the frameworks’ flexibility.

 


Microsoft Solutions and Operations Frameworks

To maximize the success of IT projects, Microsoft has made available packaged guidance on effectively designing, developing, deploying, operating, and supporting solutions built on Microsoft technologies.  The guidance is organized into two complementary and well-integrated bodies of knowledge, or “frameworks.” These are Microsoft Solutions Framework (MSF) and Microsoft Operations Framework (MOF).

Microsoft Solutions Framework provides guidance in the planning, building, and deploying phases of the project life cycle.  Microsoft Operations Framework provides guidance for effectively managing production systems within today’s complex distributed IT environment.

Information on MSF is available on the Web at: http://www.microsoft.com/msf

Information on MOF is available on the Web at: http://www.microsoft.com/mof

Each of these frameworks has a process model and a team model.  The process models each describe a high-level sequence of activities and milestones.  The team models each describe best practice role clusters to structure teams and the key activities and competencies of each role cluster.  Detailed information on these models can be found at the above links.

This taxonomy document relates standard IT industry job roles and the MSF and MOF team model role clusters to assist the user in making the connection between different environments.

 


Occupation Clusters

Occupation clusters are logical categorizations of similar critical work functions within an IT job role.  This IT occupation taxonomy defines 13 occupation clusters. Each occupation cluster defines representative occupations, baseline critical work functions, and competencies necessary to carry out each role within an IT organization. These occupation clusters, representative occupations, and critical work functions together serve as a guideline to communicate roles and responsibilities commonly associated with IT businesses. This taxonomy document connects these standard IT job elements with the MSF and MOF role clusters and their work functions.

Some of these occupation clusters are not affiliated exclusively with just development or operations activities.  As illustrated further into this document, some of these occupation clusters have both project (MSF) and operational (MOF) associations.  The associations are based on a combination of the occupation cluster and the critical work functions performed by that occupation, which are described later in this document.

The following is a list of the 13 occupation clusters:

1.     Technology architecture development and management

2.     Business architecture development and management

3.     Information technology (IT) management

4.     Database administration and development

5.     Network design and administration

6.     Third-party management

7.     Programming/software development

8.     Project management

9.     Product management

10. Technical support

11. Technical sales

12. Testing development and management

13. Professional training and user education

 

Note: In the occupation clusters listed above, the title of technical sales (11) usually is not associated with IT. However, the critical work functions the cluster performs are pivotal to the success of IT efforts and should be represented. The technical sales role, which a customer might not need, might be of greatest interest to partners and others filling the consultative role.


The Anatomy of the Occupation Clusters

Within every organization are individuals performing a wide variety of roles. The Microsoft Solutions and Operations Frameworks (MSF and MOF) are designed for use by any organization introducing new or changing products or technologies. The roles that the frameworks identify must be flexible. Therefore, rather than aligning competencies with a specific job title, which may change within every organization, the IT occupation taxonomy aligns competencies within occupation clusters.

Occupation clusters are logical categorizations of similar critical work functions within an IT job role.

Representative occupations are the most common, industry-standard job titles found within an occupational cluster.

Each occupation cluster lists the baseline critical work functions performed in that role, and the key activities, technical knowledge, and foundation skills that each critical work function requires.

Critical work functions are those baseline functions performed by people in that occupation cluster.

Key activities outline task ownership. They are the baseline tasks performed within each critical work function.

Key knowledge and foundation skills list the experience, capabilities, proficiency levels, and skills sets required to carry out the tasks associated with a particular critical work function within a particular occupation cluster.

The IT occupation taxonomy defines 13 IT occupation clusters, their critical work functions, and key knowledge and skill requirements. These details are described at the base level. The tables provided in this document will enable users to logically align each IT occupation cluster/critical work function combination with the recommended team roles in the Microsoft Solutions and Operations Frameworks (MSF and MOF).


Critical Work Functions and Key Activities

Regardless of the title that labels a job role, it is the critical work functions and key knowledge and skills that will determine what job roles are the right match for each particular team role one plays on a Microsoft project or operations team.

The critical work functions within each occupation cluster are not specific to any one IT environment. Each occupation cluster simply outlines baseline critical work functions, knowledge, and skills required for a typical IT job role. For example, some of the critical work functions for a database administration and development occupation cluster are to identify high-level business rules for data models, determine target environment/platform, apply appropriate database design principles, methodologies, and tools, and be knowledgeable about backup and recovery technology platforms.

The business rules, target environment, design principles and tools, or security platform that exists in an IT enterprise will differ from business to business. But the fact that these baseline functions and knowledge and skill requirements exist for most database administrators and developers is what makes the occupation cluster map work.

Critical work functions will most closely map to job descriptions. An individual may perform multiple critical work functions and multiple individuals may perform the same critical work functions. However, an organization should be able to identify at least one person who performs each of the critical work functions. If an organization does not have anyone on staff who meets the requirements of the critical work function, and if it is a role that a Microsoft technology project requires, then that role would be a candidate for either recruiting or outsourcing.


The Relationship Tables

This document presents the connections between the standard IT job roles and the MSF and MOF role clusters.  This information is presented from two perspectives.  The first is from the occupational cluster perspective.  These tables (one each for MSF and MOF) identify for each occupational cluster the associated Microsoft role clusters.  The second is from the Microsoft role cluster perspective.  These tables (one each for MSF and MOF) identify for each Microsoft role cluster the associated occupational clusters.

Tables 1 and 3, “Occupational Cluster Perspective (MSF/MOF Role Association),” follow this format:

Occupation Cluster

Representative Occupation

Critical Work Functions

Microsoft Role Cluster

Microsoft Role Cluster Functions

 

Tables 2 and 4, “MSF/MOF Role Cluster Perspective,” follow this format:

Microsoft Role Cluster

Occupation Cluster

Representative Occupation

Microsoft Role Cluster Functions

Critical Work Functions

 

The content of each cell in the table is a title.  For four of the five columns in each table, there is more detailed descriptive information further into this document. The information in each of those cells is automatically linked to its descriptive information.

Within this document, this descriptive information is located after the tables.  There are four types of descriptive information:

·         Occupation cluster definitions

·         Critical work function definitions (which include an itemization of each work function’s key activities and knowledge and skill requirements)

·         Microsoft role cluster definitions

·         Microsoft role cluster functional area definitions


How to Use Tables 1 and 3

Table 1 (pg. 10) and Table 3 (pg. 28) map the 13 occupational clusters in the IT taxonomy to Microsoft Solutions Framework and Microsoft Operations Framework roles. If using this document electronically, you can link to definitions and further information by clicking items within the cells of each table. To return to the table, click the back arrow on the Web tool bar (if the tool bar does not display automatically, enable it).

If using this document in hard copy, you can find a page reference to the same information next to each item.

To assist you in making the connections between a specific IT job role and a Microsoft role:

1.       Locate the occupational cluster (column 1) that represents the category of work in which the specific IT job role would normally fall.

2.       Review the representative occupations (column 2) that are associated with that occupational cluster to find the job title (or one similar) that represents the work of the subject IT job role.

3.       Review all cells of associated critical work functions (column 3) to select the work that is most similar to that specific IT job role.

4.       For the relevant critical work functions, view the Microsoft Framework (MSF of MOF) role cluster (column 4) whose responsibilities are similar to the occupation cluster/critical work function combination selected.

5.       Review the Microsoft role cluster functions (column 5) to understand the specific work activities for each role.

 

Example: A project in which an IT Application Architect would participate

1.       The first occupation cluster, Technology Architecture Development and Management (row 1 of table), is where the IT architect’s job role would normally fall.

2.       The representative occupation “Information Systems Architect” is the job title this individual has within his IT organization.

3.       The critical work functions (column 3) in row 1, Identify Strategic Customer Requirements and row 3, Determine Systems Solution, match the IT Applications Architect’s expertise and work responsibilities.

4.       The IT Application Architect’s participation in the project would fall within the Product Management (column 4) role cluster and/or the Development Role Cluster.

5.       The IT Application Architect’s specific project functions (column 5) within the Product Management Role Cluster would be Customer Advocacy and Product Planning.  His project function within the Development Role Cluster would be Implementation Architecture and Design.


Table 1: Occupational Cluster Perspective (MSF Role Association)                                                                  How to use this table (pg. 9)

Text Box: Table 1: Occupation Clusters ►MSF
Page 1
 


Occupation Cluster

Representative Occupations

Critical Work Functions

MSF Role Association

Applicable MSF Role Functions

Technology Architecture Development and Management (pg. 50)

·   Application integrator

·   Business continuity analyst

·   Cross-enterprise integrator

·   Data systems designer

·   Data systems manager

·   Data warehouse designer

·   Electronic business specialist

·   Electronic commerce specialist

·   Electronic transaction specialist

·   Electronic transactions implementer

·   Information systems architect

·   Information systems planner

·   Infrastructure analyst

·   Network architect

·   Systems analyst

·   Systems architect

·   Systems integrator

·   Identify strategic customer requirements (pg. 56)

Product Management (pg. 124)

 

 

·   Marketing (pg. 126)

·   Business Value (pg. 126)

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

·    Provide strategic direction for systems configuration and interoperability (pg. 80)

·    Provide high-level technology logistics (pg. 58)

·    Implement systems (pg. 59)

·    Define security requirements and implement security solutions (pg. 60)

Release Management (pg. 125)

 

·   Infrastructure (pg. 129)

·   Support (pg. 129)

·   Determine systems solutions (pg. 56)

·   Implement systems (pg. 59)

·    Define security requirements and implement security solutions (pg. 60)

Development (pg. 124)

 

·   Implementation Architecture and Design (pg. 127)

·   Application Development (pg. 127)

·   Infrastructure Development (pg. 127)

Business architecture development and management (pg. 50)

·   Business architect

·   Business continuity analyst

·   Data systems manager

·   Electronic business specialist

·   Text Box: Table 1: Occupation Clusters ►MSF
Page 1
Electronic commerce strategist

·   Information systems planner

·   Infrastructure analyst

·   Infrastructure manager

·   Infrastructure planner

·   IT service manager

·   Provide strategic business direction for technology (pg. 80)

Product Management (pg. 124)

·   Marketing (pg. 126)

·   Business Value (pg. 126)

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

·   Perform infrastructure planning (pg. 62)

Release Management (pg. 125)

 

·   Infrastructure (pg. 129)

Information Technology Management (pg. 51)

·   Development manager

·   Product deployment manager

·   Product development manager

·   Product manager

·   Product release manager

·   Product testing manager

·   Support manager

·    Team manager

·    Manage solution definition process and customer expectations (pg. 65)

·    Manage customer interactions (pg. 68)

Product Management (pg. 124)

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

·    Manage overall solution development (pg. 66)

·    Manage IT budgeting process (pg. 69)

Program Management (pg. 124)

·   Project Management (pg. 126)

·   Solution Architecture (pg. 126)

·   Process Assurance (pg. 127)

·   Administrative Services (pg. 127)

·    Manage solution release and deployment (pg. 67)

Release Management (pg. 125)

·   Infrastructure (pg. 129)

·   Support (pg. 129)

·   Operations (pg. 129)

Database administration and development (pg. 51)

·   Data administrator

·   Data analyst

·   Data architect

·   Data management associate

·   Data modeler

·   Database administration associate

·   Database administrator

·   Database analyst

·   Database developer

·   Database manager

·   Database modeler

·   Database security expert

·   Decision support services specialist

·   Knowledge architect

·   Modeling specialist

·   Senior database administrator

·   Senior systems analyst

·   Systems administrator

·   Systems analyst

·   Analyze and design database (pg. 70)

·   Develop and implement database (pg. 71)

Development (pg. 124)

·   Application Development (pg. 127)

Text Box: Table 1: Occupation Clusters ►MSF
Page 1

·    Provide client services (pg. 73)

User Experience (pg. 125)

 

·   Training/Support Material (pg. 128)

·   Usability Research and Testing (pg. 128)

 

Network Design and Administration (pg. 51)

·   Communications analyst

·   Data communications analyst

·   Information systems administrator

·   Information systems operator

·   Text Box: Table 1: Occupation Clusters ►MSF
Page 1
IT engineer

·   Network administrator

·   Network analyst

·   Network architect

·   Network engineer

·   Network manager

·   Network operations analyst

·   Network security analyst

·   Network specialist

·   Network technician

·   Network transport administrator

·   PC network engineer

·   PC support specialist

·   PC systems support lead

·   Systems administrator

·   Systems engineer

·   Technical support specialist

·   User support specialist

·   Perform analysis and design (pg. 74)

·   Perform configuration and implementation (pg. 75)

·   Perform security administration (pg. 73)

Development (pg. 124)

·   Technology Consulting (pg. 127)

·   Infrastructure Development (pg. 127)

·   Perform testing (pg. 76)

Test (pg. 125)

·   Test Planning (pg. 128)

·   Test Engineering (pg. 128)

·   Test Reporting (pg. 128)

Third-Party Management (pg. 52)

·   Business relation manager

·   Contract manager

·   Partner manager

·   Partner relationship manager

·   Partner support manager

·   Partner strategy planner

·   Strategic partner analyst

·   Third-party contract manager

·   Third-party manager

·   Third-party support manager

·   Identify and select strategic partners (pg. 79)

·   Provide strategic direction for partner relationship program (pg. 80)

Product Management (pg. 124)

·   Business Value (pg. 126)

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

·   Develop and manage partner business relationships (pg. 79)

·   Develop, manage, and negotiate contracts (pg. 81)

·   Evaluate performance of partners and effectiveness of relationships (pg. 82)

Program Management (pg. 124)

·   Project Management (pg. 126)

·   Solution Architecture (pg. 126)

·   Process Assurance (pg. 127)

·   Administrative Services (pg. 127)

Text Box: Table 1: Occupation Clusters ►MSF
Page 1
Programming/ software development (pg. 52)

·   Applications analyst

·   Applications engineer

·   Business analyst

·   Computer engineer

·   Data modeler

·   Operating system designer/engineer

·   Operating system programmer/analyst

·   Program manager

·   Programmer

·   Programmer/analyst

·   Project lead

·   Software applications specialist

·   Software architect

·   Software design engineer

·   Software design engineer and tester

·   Software development engineer

·   Software engineer

·   Software QA specialist

·   Software tester

·   Systems analyst

·   Systems administrator

·   Test engineer

·   Tester

·   Analyze and design solution structure (pg. 83)

·   Manage enterprise-wide development activities (pg. 88)

Product Management (pg. 124)

 

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

·    Release solutions (pg. 86)

·    Implement solutions (pg. 87)

Release Management (pg. 125)

 

·   Infrastructure (pg. 129)

·   Support (pg. 129)

·   Operations (pg. 129)

·   Analyze and design solution structure (pg. 83)

·   Design/develop programs (pg. 84)

·   Develop structure (pg. 84)

·   Implement solutions (pg. 87)

·   Manage development environment (pg. 88)

·   Manage enterprise-wide development activities (pg. 88)

·    Perform development-related security administration (pg. 89)

Development (pg. 124)

·   Implementation Architecture and Design (pg. 127)

·   Application Development (pg. 127)

·   Infrastructure Development (pg. 127)

·   Test programs (pg. 85)

·   Validate programs (pg. 86)

Test (pg. 125)

 

·   Test Planning (pg. 128)

·   Test Engineering (pg. 128)

·   Test Reporting (pg. 128)

Text Box: Table 1: Occupation Clusters ►MSF
Page 1
Project Management (pg. 53)

·   Procurement manager

·   Program budget manager

·   Program lead

·   Program manager

·   Program planner

·   Program risk manager

·   Project integration manager

·   Project lead

·   Project manager

·   Project planner

·   Project quality manager

·   Resource allocation manager

·   Risk assessment manager

·   Define and manage project scope (pg. 91)

·   Define and manage project plan and timeline (pg. 92)

·   Manage project integration (pg. 90)

·   Develop and manage project budget (pg. 93)

·   Manage project quality process (pg. 93)

·   Manage project human resources (pg. 94)

·   Manage project communication processes (pg. 95)

·   Assess and manage risks (pg. 96)

·    Manage project procurement processes (pg. 96)

Program Management (pg. 124)

·   Project Management (pg. 126)

·   Solution Architecture (pg. 126)

·   Process Assurance (pg. 127)

·   Administrative Services (pg. 127)

·   Manage project procurement processes (pg. 96)

Release Management (pg. 125)

·   Infrastructure (pg. 129)

Product management (pg. 53)

·   Product manager

·   Business analyst

·   Systems analyst

·    Systems planner

·   Manage customer expectations and customer interaction processes (pg. 97)

·   Drive feature identification and prioritization (pg. 98)

·   Drive shared product vision (pg. 98)

·   Text Box: Table 1: Occupation Clusters ►MSF
Page 1
Develop, maintain, and execute the business case (pg. 99)

·   Develop, maintain, and execute the communications plan (pg. 100)

·   Support customer in marketing to users, and training users and technical staff (pg. 101)

Product Management (pg. 124)

·   Marketing (pg. 126)

·   Business Value (pg. 126)

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

Technical Sales (pg. 54)

·   Customer account manager

·   Customer liaison

·   Customer service representative

·   Customer support professional

·   Marketing strategy manager

·   Product solution manager

·   Sales consultant

·   Sales representative

·   Sales support technician

·   Service solution manager

·   Solution delivery manager

·   System engineer

·   Technical account manager

·   Technical sales consultant

·   Technical specialist

·   Develop and manage customer accounts (pg. 107)

·   Develop product and service solution with customer (pg. 108)

·   Manage delivery of solution (pg. 109)

·   Develop and update presentations of product and services (pg. 110)

·    Assess general market environment (pg. 111)

·    Develop long-term sales and marketing strategies (pg. 111)

Product Management (pg. 124)

·   Marketing (pg. 126)

·   Business Value (pg. 126)

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

Testing Development and Management (pg. 54)

·   Software tester

·   Test analyst

·   Test engineer

·   Test lead

·   Test manager

·   Test strategy planner

·   Tester

·   Text Box: Table 1: Occupation Clusters ►MSF
Page 1
Testing plan developer

·   Usability test manager

·   Usability tester

·   Develop test strategy and plan (pg. 112)

·   Develop test scripts and processes (pg. 113)

·   Implement test plan (pg. 114)

·   Analyze test results and findings (pg. 115)

·   Provide status and develop recommendations based on test results (pg. 116)

·   Perform usability testing (pg. 117)

·    Assess effectiveness of test plan, strategy, and processes (pg. 117)

Test (pg. 125)

·   Test Planning (pg. 128)

·   Test Engineering (pg. 128)

·   Test Reporting (pg. 128)

Professional Training and End User Education (pg. 55)

·   Instructional designer

·   Needs assessment manager

·   Readiness assessment manager

·   Technical trainer

·   Technical training developer

·   Technical training manager

·   Trainer

·   Training manager

·   Training-needs assessment manager

·   Training solution developer

·   Training solution manager

·   User education professional

·   User manual developer

·   User manual tester

·   Analyze training needs through skills assessment (pg. 119)

·   Develop training solutions (pg. 120)

·   Deliver training (pg. 121)

·   Assess training effectiveness (pg. 121)

·    Develop user manuals (pg. 122)

User Experience (pg. 125)

·   Accessibility (pg. 128)

·   Training/Support Material (pg. 128)

·   Usability Research and Testing (pg. 128)

·   User Interface Design (pg. 128)

 


How to Use Tables 2 and 4

Table 2 (pg. 19) and Table 4 (pg. 40) map Microsoft Solutions Framework and Microsoft Operations Framework roles to the 13 occupational clusters in the IT taxonomy. If using this document electronically, you can link to definitions and further information by clicking items within each cell. To return to the table, click the back arrow on the Web tool bar (if the tool bar does not display automatically, enable it).

q         If using this document in hard copy, you can find a page reference to the same information next to each item.

q         To assist you in making the connections between a Microsoft role and a specific IT job role:

1.       Locate the Microsoft role cluster in which you are interested (column 1). 

2.       Select the occupation cluster (column 2) that represents the category of work that is relevant to the specific role cluster situation. 

3.       View the representative occupations (click its link or refer to its page number) to identify all the job titles that may be relevant to the situation.  This will assist in identifying specific individuals within an IT organization. 

4.       Review the critical work functions (column 4) to relate these to the applicable Microsoft role functions (column 5). 

5.       Match the specific individuals within the IT organization with the appropriate Microsoft role functions.


Table 2: MSF Role Cluster Perspective                                                                                                 How to use this table (pg. 18)

 

Text Box: Table 2: MSF ►Occupation Clusters
Page 1
MSF Role Cluster

Occupation Cluster Association

Representative Occupations

Critical Work Functions

Applicable MSF Role Functions

Development (pg. 124)

Technology Architecture Development and Management (pg. 50)

View Representative Occupations for Technology Architecture Development and Management

·    Implement systems (pg. 59)

·    Determine systems solutions (pg. 56)

·    Define security requirements and implement security solutions (pg. 60)

 

·   Implementation Architecture and Design (pg. 127)

·   Application Development (pg. 127)

·   Infrastructure Development (pg. 127)

Database administration and development (pg. 51)

View Representative Occupations for Database Administration and Development

·    Analyze and design database (pg. 70)

·    Develop and implement database (pg. 71)

·   Application Development (pg. 127)

Network Design and Administration (pg. 51)

View Representative Occupations for Network Design And Administration

·    Perform analysis and design (pg. 74)

·    Perform configuration and implementation (pg. 75)

·    Perform security administration (pg. 73)

·   Infrastructure Development (pg. 127)

·   Technology Consulting (pg. 127)

Programming/ software development (pg. 52)

View Representative Occupations for Programming/ Software Development

·    Analyze and design solution structure (pg. 83)

·    Design/develop programs (pg. 84)

·    Develop structure (pg. 84)

·    Implement solutions (pg. 87)

·    Manage development environment (pg. 88)

·    Manage enterprise-wide development activities (pg. 88)

·    Perform development-related security administration (pg. 89)

·   Implementation Architecture and Design (pg. 127)

·   Application Development (pg. 127)

·   Infrastructure Development (pg. 127)

Product Management (pg. 124)

 

Technology Architecture Development and Management (pg. 50)

View Representative Occupations for Technology Architecture Development and Management

·    Identify strategic customer requirements (pg. 56)

·   Marketing (pg. 126)

·   Business Value (pg. 126)

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

Technical Sales (pg. 54)

View Representative Occupations for Technical Sales

·    Develop and manage customer accounts (pg. 107)

·    Develop product and service solution with customer (pg. 108)

·    Manage delivery of solution (pg. 109)

·    Develop and update presentations of product and services (pg. 110)

·    Assess general market environment (pg. 111)

·    Develop long-term sales and marketing strategies (pg. 111)

·   Marketing (pg. 126)

·   Business Value (pg. 126)

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

Business architecture development and management (pg. 50)

View Representative Occupations for Business Architecture Development and Management

·   Provide strategic business direction for technology (pg. 80)

·   Marketing (pg. 126)

·   Business Value (pg. 126)

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

Information Technology Management (pg. 51)

View Representative Occupations for Information Technology Management

·    Manage solution definition process and customer expectations (pg. 65)

·   Manage customer interactions (pg. 68)

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

Third-Party Management (pg. 52)

View Representative Occupations for Third-Party Management

·    Identify and select strategic partners (pg. 79)

·   Provide strategic direction for partner relationship program (pg. 80)

·   Business Value (pg. 126)

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

Programming/ software development (pg. 52)

View Representative Occupations for Programming/ Software Development

·    Analyze and design solution structure (pg. 83)

·    Manage enterprise-wide development activities (pg. 88)

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

Product management (pg. 53)

View Representative Occupations for Product Management

·    Manage customer expectations and customer interaction processes (pg. 97)

·    Drive feature identification and prioritization (pg. 98)

·    Drive shared product vision (pg. 98)

·    Develop, maintain, and execute the business case (pg. 99)

·    Develop, maintain, and execute the communications plan (pg. 100)

·    Support customer in marketing to users, and training users and technical staff (pg. 101)

·   Marketing (pg. 126)

·   Business Value (pg. 126)

·   Customer Advocacy (pg. 126)

·   Product Planning (pg. 126)

Program Management (pg. 124)

 

Information Technology Management (pg. 51)

View Representative Occupations for Information Technology Management

·    Manage overall solution development (pg. 66)

·    Manage IT budgeting process (pg. 69)

·   Project Management (pg. 126)

·   Solution Architecture (pg. 126)

·   Process Assurance (pg. 127)

·   Administrative Services (pg. 127)

Third-Party Management (pg. 52)

View Representative Occupations for Third-Party Management

·    Develop and manage partner business relationships (pg. 79)

·    Develop, manage, and negotiate contracts (pg. 81)

·    Evaluate performance of partners and effectiveness of relationships (pg. 82)

·   Project Management (pg. 126)

·   Solution Architecture (pg. 126)

·   Process Assurance (pg. 127)

·   Administrative Services (pg. 127)

Project Management (pg. 53)

View Representative Occupations for Project Management

·    Define and manage project scope (pg. 91)

·    Define and manage project plan and timeline (pg. 92)

·    Manage project integration (pg. 90)

·    Develop and manage project budget (pg. 93)

·    Manage project quality process (pg. 93)

·    Manage project human resources (pg. 94)

·    Manage project communication processes (pg. 95)

·    Assess and manage risks (pg. 96)

·    Manage project procurement processes (pg. 96)

·   Project Management (pg. 126)

·   Solution Architecture (pg. 126)

·   Process Assurance (pg. 127)

·   Administrative Services (pg. 127)

Release Management (pg. 125)

Project Management (pg. 53)

View Representative Occupations for Project Management

·    Define and manage project scope (pg. 91)

·    Define and manage project plan and timeline (pg. 92)

·    Manage project integration (pg. 90)

·    Develop and manage project budget (pg. 93)

·    Manage project quality process (pg. 93)

·    Manage project human resources (pg. 94)

·    Manage project communication processes (pg. 95)

·    Assess and manage risks (pg. 96)

·    Manage project procurement processes (pg. 96)

·   Infrastructure (pg. 129)

Technology Architecture Development and Management (pg. 50)

View Representative Occupations for Technology Architecture Development and Management

·    Provide strategic direction for systems configuration and interoperability (pg. 80)

·    Provide high-level technology logistics (pg. 58)

·    Implement systems (pg. 59)

·    Define security requirements and implement security solutions (pg. 60)

·   Infrastructure (pg. 129)

·   Support (pg. 129)

 

Business architecture development and management (pg. 50)

View Representative Occupations for Business Architecture Development And Management

·    Perform infrastructure planning (pg. 62)

·   Infrastructure (pg. 129)

Information Technology Management (pg. 51)

View Representative Occupations for Information Technology Management

·    Manage solution release and deployment (pg. 67)

·   Support (pg. 129)

·   Operations (pg. 129)

Programming/ software development (pg. 52)

View Representative Occupations for Programming/ Software Development

·    Release solutions (pg. 86)

·    Implement solutions (pg. 87)

·   Infrastructure (pg. 129)

·   Support (pg. 129)

·   Operations (pg. 129)

Test (pg. 125)

 

Testing Development and Management (pg. 54)

View Representative Occupations for Testing Development and Management

·    Develop test strategy and plan (pg. 112)

·    Develop test scripts and processes (pg. 113)

·    Implement test plan (pg. 114)

·    Analyze test results and findings (pg. 115)

·    Provide status and develop recommendations based on test results (pg. 116)

·    Perform usability testing (pg. 117)

·    Assess effectiveness of test plan, strategy, and processes (pg. 117)

·   Test Planning (pg. 128)

·   Test Engineering (pg. 128)

·   Test Reporting (pg. 128)

Network Design and Administration (pg. 51)

View Representative Occupations for Network Design And Administration

·    Perform testing (pg. 76)

·   Test Planning (pg. 128)

·   Test Engineering (pg. 128)

·   Test Reporting (pg. 128)

Programming/ software development (pg. 52)

View Representative Occupations for Programming/ Software Development

·    Test programs (pg. 85)

·    Validate programs (pg. 86)

·   Test Planning (pg. 128)

·   Test Engineering (pg. 128)

·   Test Reporting (pg. 128)

User Experience (pg. 125)

Professional Training and End User Education (pg. 55)

View Representative Occupations for Professional Training and End User Education

·    Analyze training needs through skills assessment (pg. 119)

·    Develop training solutions (pg. 120)

·    Deliver training (pg. 121)

·    Assess training effectiveness (pg. 121)

·    Develop user manuals (pg. 122)

·   Accessibility (pg. 128)

·   Training/Support Material (pg. 128)

·   Usability Research and Testing (pg. 128)

·   User Interface Design (pg. 128)

·   User Advocacy (pg. 128)

Database administration and development (pg. 51)

View Representative Occupations for Database Administration and Development

·    Provide client services (pg. 73)

 

·   Training/Support Material (pg. 128)

·   Usability Research and Testing (pg. 128)

 


Table 3: Occupational Cluster Perspective (MOF Role Associations)                                                                How to use this table (pg. 9)

 

Text Box: Table 3: Occupation Clusters ►MOF
Page 1
Occupation Cluster

Representative Occupations

Critical Work Functions

MOF Role Association

Applicable MOF Role Functions

Technology Architecture Development and Management (pg. 50)

·   Application integrator

·   Business continuity analyst

·   Cross-enterprise integrator

·   Data systems designer

·   Data systems manager

·   Data warehouse designer

·   Electronic business specialist

·   Electronic commerce specialist

·   Electronic transaction specialist

·   Electronic transactions implementer

·   Information systems architect

·   Information systems planner

·   Infrastructure analyst

·   Network architect

·   Systems analyst

·   Systems architect

·   Systems integrator

·   Implement systems (pg. 59)

Release (pg. 131)

 

 

·         Change Manager (pg. 135)

·         Change Owner (pg. 135)

·         Communications Coordinator (pg. 135)

·         Configuration Manager (pg. 136)

·         Documentation Coordinator (pg. 136)

·         Release Manager (pg. 136)

·         Test Coordinator (pg. 137)

·         Training Manager (pg. 137)

·   Identify strategic customer requirements (pg. 56)

·   Determine systems solutions (pg. 56)

·    Provide strategic direction for systems configuration and interoperability (pg. 80)

·   Provide high-level technology logistics (pg. 58)

Infrastructure (pg. 131)

·         Application Architect (pg. 138)

·         Availability Manager (pg. 138)

·         Capacity Manager (pg. 138)

·         Directory Services Manager (pg. 139)

·         Facility Manager (pg. 140)

·         Messaging and Middleware Architect (pg. 140)

·         Program Manager (pg. 141)

·         Risk Manager (pg. 141)

·         Service Continuity Manager (pg. 141)

·         Service Level Manager (pg. 142)

·         System Integrator (pg. 142)

·         User Experience Engineer (pg. 143)

·   Define security requirements and implement security solutions (pg. 60)

Security (pg. 133)

·         Security Manager (pg. 151)

Business architecture development and management (pg. 50)

·   Business architect

·   Business continuity analyst

·   Data systems manager

·   Electronic business specialist

·   Electronic commerce strategist

·   Information systems planner

·   Infrastructure analyst

·   Infrastructure manager

·   Infrastructure planner

·   IT service manager

·     Provide strategic business direction for technology (pg. 80)

·     Perform infrastructure planning (pg. 62)

·     Manage and support infrastructure (pg. 63)

·     Manage IT service budgeting process (pg. 64)

Infrastructure (pg. 131)

 

·         Application Architect (pg. 138)

·         Directory Services Manager (pg. 139)

·         Facility Manager (pg. 140)

·         Financial Manager (pg. 140)

·         Organizational Designer (pg. 140)

·         Process Designer (pg. 141)

·         Program Manager (pg. 141)

·         Risk Manager (pg. 141)

·         System Integrator (pg. 142)

·     Manage IT and security policies and standards (pg. 64)

Security (pg. 133)

·         Security Manager (pg. 151)

Information Technology Management (pg. 51)

·   Development manager

·   Product deployment manager

·   Product development manager

·   Product manager

·   Product release manager

·   Product testing manager

·   Support manager

·    Team manager

·     Manage solution release and deployment (pg. 67)

Release (pg. 131)

 

 

·         Change Manager (pg. 135)

·         Change Owner (pg. 135)

·         Communications Coordinator (pg. 135)

·         Documentation Coordinator (pg. 136)

·         Release Manager (pg. 136)

·         Test Coordinator (pg. 137)

·         Training Manager (pg. 137)

·   Manage solution definition process and customer expectations (pg. 65)

·    Manage overall solution development (pg. 66)

·     Manage IT budgeting process (pg. 69)

Infrastructure (pg. 131)

·         Financial Manager (pg. 140)

·         Program Manager (pg. 141)

·         Project Manager (pg. 141)

·   Manage customer interactions (pg. 68)

Support (pg. 132)

·         Communications Coordinator (pg. 143)

·         Major Incident Manager (pg. 144)

·         Service Desk Manager (pg. 144)

Database administration and development (pg. 51)

·   Data administrator

·   Data analyst

·   Data architect

·   Data management associate

·   Data modeler

·   Database administration associate

·   Database administrator

·   Database analyst

·   Database developer

·   Database manager

·   Database modeler

·   Database security expert

·   Decision support services specialist

·   Knowledge architect

·   Modeling specialist

·   Senior database administrator

·   Senior systems analyst

·   Systems administrator

·   Systems analyst

·   Analyze and design database (pg. 70)

·   Develop and implement database (pg. 71)

·   Perform administration and maintenance (pg. 72)

·   Perform security administration (pg. 73)

·   Provide client services (pg. 73)

Infrastructure (pg. 131)

·         Data Architect (pg. 138)

·         Database Developer (pg. 139)

·         Data Modeler (pg. 139)

·         Directory Designer (pg. 139)

·         Software Tester  (pg. 142)

·         Test Lead (pg. 142)

·   Analyze and design database (pg. 70)

·   Develop and implement database (pg. 71)

·   Perform administration and maintenance (pg. 72)

·   Perform security administration (pg. 73)

Operations (pg. 132)

·         Database Administrator (pg. 145)

·         Directory Administrator (pg. 145)

·         Middleware Manager (pg. 146)

·         Monitoring Manager (pg. 146)

·         Storage Administrator (pg. 148)

·         Storage Manager (pg. 148)

 

·   Perform security administration (pg. 73)

Security (pg. 133)

·         Security Manager (pg. 151)

·         Database Security Technician (pg. 150)

Network Design and Administration (pg. 51)

·   Communications analyst

·   Data communications analyst

·   Information systems administrator

·   Information systems operator

·   IT engineer

·   Network administrator

·   Network analyst

·   Network architect

·   Network engineer

·   Network manager

·   Network operations analyst

·   Network security analyst

·   Network specialist

·   Network technician

·   Network transport administrator

·   PC network engineer

·   PC support specialist

·   PC systems support lead

·   Systems administrator

·   Systems engineer

·   Technical support specialist

·   User support specialist

·   Perform configuration and implementation (pg. 75)

·   Perform testing (pg. 76)

·   Perform monitoring and management (pg. 76)

·   Perform administration and maintenance (pg. 77)

·   Perform security administration (pg. 73)

Release (pg. 131)

 

 

·         Change Manager (pg. 135)

·         Change Owner (pg. 135)

·         Communications Coordinator (pg. 135)

·         Configuration Manager (pg. 136)

·         Documentation Coordinator (pg. 136)

·         Release Manager (pg. 136)

·         Test Coordinator (pg. 137)

·         Training Manager (pg. 137)

·   Perform analysis and design (pg. 74)

·   Perform configuration and implementation (pg. 75)

Infrastructure (pg. 131)

·         Network Designer (pg. 140)

·   Perform monitoring and management (pg. 76)

·   Perform administration and maintenance (pg. 77)

Operations (pg. 132)

·         Network Manager (pg. 146)

 

·   Perform monitoring and management (pg. 76)

·   Perform security administration (pg. 73)

Security (pg. 133)

·         Messaging Security Technician (pg. 150)

·         Network Security Technician (pg. 150)

·         Security Manager (pg. 151)

Third-Party Management (pg. 52)

·   Business relation manager

·   Contract manager

·   Partner manager

·   Partner relationship manager

·   Partner support manager

·   Partner strategy planner

·   Strategic partner analyst

·   Third-party contract manager

·   Third-party manager

·    Third-party support manager

·   Identify and select strategic partners (pg. 79)

·     Provide strategic direction for partner relationship program (pg. 80)

·   Develop and manage partner business relationships (pg. 79)

·   Develop, manage, and negotiate contracts (pg. 81)

·     Evaluate performance of partners and effectiveness of relationships (pg. 82)

Partner  (pg. 134)

·         Contract Manager (pg. 152)

·         Outsourcing Manager  (pg. 152)

·         Partner Account Manager (pg. 152)

·         Vendor Manager (pg. 152)

Programming/ software development (pg. 52)

·   Applications analyst

·   Applications engineer

·   Business analyst

·   Computer engineer

·   Data modeler

·   Operating system designer/engineer

·   Operating system programmer/analyst

·   Program manager

·   Programmer

·   Programmer/analyst

·   Project lead

·   Software applications specialist

·   Software architect

·   Software design engineer

·   Software design engineer and tester

·   Software development engineer

·   Software engineer

·   Software QA specialist

·   Software tester

·   Systems analyst

·   Systems administrator

·   Test engineer

·   Tester

·    Release solutions (pg. 86)

·   Implement solutions (pg. 87)

Release (pg. 131)

·         Change Manager (pg. 135)

·         Change Owner (pg. 135)

·         Communications Coordinator (pg. 135)

·         Configuration Manager (pg. 136)

·         Documentation Coordinator (pg. 136)

·         Release Manager (pg. 136)

·         Test Coordinator (pg. 137)

·         Training Manager (pg. 137)

·   Analyze and design solution structure (pg. 83)

·   Design/develop programs (pg. 84)

·   Develop structure (pg. 84)

·   Test programs (pg. 85)

·   Validate programs (pg. 86)

·   Manage enterprise-wide development activities (pg. 88)

Infrastructure (pg. 131)

·         Application Architect (pg. 138)

·         Data Architect (pg. 138)

·         Database Developer (pg. 139)

·         Data Modeler (pg. 139)

·         Directory Designer (pg. 139)

·         Directory Services Manager (pg. 139)

·         Documentation Coordinator (pg. 139)

·         Messaging and Middleware Architect (pg. 140)

·         Program Manager (pg. 141)

·         Programmer (pg. 141)

·         Project Manager (pg. 141)

·         Software Engineer (pg. 142)

·         Software Tester  (pg. 142)

·         System Integrator (pg. 142)

·         Test Lead (pg. 142)

·         Usability Tester (pg. 143)

·         User Experience Engineer (pg. 143)

·   Analyze and design solution structure (pg. 83)

·   Design/develop programs (pg. 84)

·   Develop structure (pg. 84)

·   Test programs (pg. 85)

·   Validate programs (pg. 86)

·   Perform development-related security administration (pg. 89)

Security (pg. 133)

·         Application Security Technician (pg. 150)

·         Hardware Security Technician  (pg. 150)

·         Messaging Security Technician (pg. 150)

·         Network Security Technician (pg. 150)

·         Operating System Security Technician  (pg. 150)

·         Security Manager (pg. 151)

Technical Support (pg. 54)

·   Analyst

·   Call center support representative

·   Customer liaison

·   Customer service representative

·   Customer support professional

·   Help desk specialist

·   Help desk technician

·   Maintenance technician

·   PC support specialist

·   PC systems coordinator

·   Product support engineer

·   Sales support technician

·   Senior systems analyst

·   Systems analyst

·   Technical account manager

·   Technical support engineer

·   Technical support representative

·   Testing engineer

·   Perform troubleshooting (pg. 102)

·   Perform hardware and software installation, configuration, and upgrades (pg. 104)

·   Provide technical support to production environment (pg. 106)

Release (pg. 131)

·         Change Owner (pg. 135)

·         Communications Coordinator (pg. 135)

·         Configuration Manager (pg. 136)

·         Documentation Coordinator (pg. 136)

·         Release Manager (pg. 136)

·         Test Coordinator (pg. 137)

·         Training Manager (pg. 137)

·   Perform troubleshooting (pg. 102)

·   Provide facilitation and customer service (pg. 103)

·   Perform system operations, monitoring, and maintenance (pg. 105)

·   Perform security administration (pg. 106)

·   Provide technical support to production environment (pg. 106)

Support (pg. 132)

·         Communications Coordinator (pg. 143)

·         Major Incident Manager (pg. 144)

·         Service Desk Manager (pg. 144)

·         Incident Manager (pg. 143)

·         Problem Manager (pg. 144)

·         Service Desk Analyst (pg. 144)

·         Specialist Support (pg. 145)

·   Perform troubleshooting (pg. 102)

·   Provide facilitation and customer service (pg. 103)

·   Perform hardware and software installation, configuration, and upgrades (pg. 104)

·   Perform system operations, monitoring, and maintenance (pg. 105)

·   Provide technical support to production environment (pg. 106)

Operations (pg. 132)

·         Applications Manager (pg. 145)

·         Database Administrator (pg. 145)

·         Directory Administrator (pg. 145)

·         Facilities Manager (pg. 145)

·         Hardware Manager (pg. 146)

·         Middleware Manager (pg. 146)

·         Monitoring Manager (pg. 146)

·         Network Manager (pg. 146)

·         Operating System Manager (pg. 147)

·         Operations Manager (pg. 147)

·         Print Administrator (pg. 148)

·         Print Manager (pg. 148)

·         Storage Administrator (pg. 148)

·         Storage Manager (pg. 148)

·         Voice Communications Technician (pg. 149)

·   Perform troubleshooting (pg. 102)

·   Perform security administration (pg. 106)

·   Provide technical support to production environment (pg. 106)

Security (pg. 133)

·         Anti-virus Technician (pg. 150)

·         Application Security Technician (pg. 150)

·         Database Security Technician (pg. 150)

·         Egress Security Technician (pg. 150)

·         Facilities Security Technician (pg. 150)

·         Hardware Security Technician  (pg. 150)

·         Messaging Security Technician (pg. 150)

·         Network Security Technician (pg. 150)

·         Operating System Security Technician  (pg. 150)

·         Personnel Security Technician (pg. 151)

·         Security Compliance Officer (pg. 151)

·         Security Manager (pg. 151)

Professional Training and End User Education (pg. 55)

·   Instructional designer

·   Needs assessment manager

·   Readiness assessment manager

·   Technical trainer

·   Technical training developer

·   Technical training manager

·   Trainer

·   Training manager

·   Training-needs assessment manager

·   Training solution developer

·   Training solution manager

·   User education professional

·   User manual developer

·   User manual tester

·   Analyze training needs through skills assessment (pg. 119)

·   Develop training solutions (pg. 120)

·   Deliver training (pg. 121)

·   Assess training effectiveness (pg. 121)

 

Release (pg. 131)

·         Documentation Coordinator (pg. 136)

·         Training Manager (pg. 137)

·   Analyze training needs through skills assessment (pg. 119)

·   Develop training solutions (pg. 120)

·   Assess training effectiveness (pg. 121)

·    Develop user manuals (pg. 122)

Infrastructure (pg. 131)

·         User Experience Engineer (pg. 143)

·         Documentation Coordinator (pg. 139)

·         Usability Tester (pg. 143)

 

 

 


Table 4: M0F Role Cluster Perspective                                                                                                             How to use this table (pg. 18)

Text Box: Table 4: MOF ►Occupation Clusters
Page 1
MOF Role Cluster

Occupation Cluster Association

Representative Occupations

Critical Work Functions

Applicable MOF Roles

Release (pg. 131)

 

Technology Architecture Development and Management (pg. 50)

View Representative Occupations for Technology Architecture Development and Management

·   Implement systems (pg. 59)

·         Change Manager (pg. 135)

·         Change Owner (pg. 135)

·         Communications Coordinator (pg. 135)

·         Configuration Manager (pg. 136)

·         Documentation Coordinator (pg. 136)

·         Release Manager (pg. 136)

·         Test Coordinator (pg. 137)

·         Training Manager (pg. 137)

Information Technology Management (pg. 51)

View Representative Occupations for Information Technology Management

·     Manage solution release and deployment (pg. 67)

·         Change Manager (pg. 135)

·         Change Owner (pg. 135)

·         Communications Coordinator (pg. 135)

·         Documentation Coordinator (pg. 136)

·         Release Manager (pg. 136)

·         Test Coordinator (pg. 137)

·         Training Manager (pg. 137)

Network Design and Administration (pg. 51)

 

View Representative Occupations for Network Design And Administration

·   Perform configuration and implementation (pg. 75)

·   Perform testing (pg. 76)

·   Perform monitoring and management (pg. 76)

·   Perform administration and maintenance (pg. 77)

·   Perform security administration (pg. 73)

·         Change Manager (pg. 135)

·         Change Owner (pg. 135)

·         Communications Coordinator (pg. 135)

·         Configuration Manager (pg. 136)

·         Documentation Coordinator (pg. 136)

·         Release Manager (pg. 136)

·         Test Coordinator (pg. 137)

·         Training Manager (pg. 137)

Programming/ software development (pg. 52)

View Representative Occupations for Programming/ Software Development

·    Release solutions (pg. 86)

·   Implement solutions (pg. 87)

·         Change Manager (pg. 135)

·         Change Owner (pg. 135)

·         Communications Coordinator (pg. 135)

·         Configuration Manager (pg. 136)

·         Documentation Coordinator (pg. 136)

·         Release Manager (pg. 136)

·         Test Coordinator (pg. 137)

·         Training Manager (pg. 137)

Technical Support (pg. 54)

View Representative Occupations for Technical Support

·   Perform troubleshooting (pg. 102)

·   Perform hardware and software installation, configuration, and upgrades (pg. 104)

·   Provide technical support to production environment (pg. 106)

·         Change Owner (pg. 135)

·         Communications Coordinator (pg. 135)

·         Configuration Manager (pg. 136)

·         Documentation Coordinator (pg. 136)

·         Release Manager (pg. 136)

·         Test Coordinator (pg. 137)

·         Training Manager (pg. 137)

Professional Training and End User Education (pg. 55)

View Representative Occupations for Professional Training and End User Education

·   Analyze training needs through skills assessment (pg. 119)

·   Develop training solutions (pg. 120)

·   Deliver training (pg. 121)

·   Assess training effectiveness (pg. 121)

·         Documentation Coordinator (pg. 136)

·         Training Manager (pg. 137)

Infrastructure (pg. 131)

Technology Architecture Development and Management (pg. 50)

View Representative Occupations for Technology Architecture Development and Management

·   Identify strategic customer requirements (pg. 56)

·   Determine systems solutions (pg. 56)

·    Provide strategic direction for systems configuration and interoperability (pg. 80)

·   Provide high-level technology logistics (pg. 58)

·         Application Architect (pg. 138)

·         Availability Manager (pg. 138)

·         Capacity Manager (pg. 138)

·         Directory Services Manager (pg. 139)

·         Facility Manager (pg. 140)

·         Messaging and Middleware Architect (pg. 140)

·         Program Manager (pg. 141)

·         Risk Manager (pg. 141)

·         Service Continuity Manager (pg. 141)

·         Service Level Manager (pg. 142)

·         System Integrator (pg. 142)

·         User Experience Engineer (pg. 143)

Business architecture development and management (pg. 50)

View Representative Occupations for Business Architecture Development and Management

·     Provide strategic business direction for technology (pg. 80)

·     Perform infrastructure planning (pg. 62)

·     Manage and support infrastructure (pg. 63)

·     Manage IT service budgeting process (pg. 64)

·         Application Architect (pg. 138)

·         Directory Services Manager (pg. 139)

·         Facility Manager (pg. 140

·         Financial Manager (pg. 140)

·         Program Manager (pg. 141)

·         Organizational Designer (pg. 140)

·         Process Designer (pg. 141)

·         Risk Manager (pg. 141)

·         System Integrator (pg. 142)

Information Technology Management (pg. 51)

View Representative Occupations for Information Technology Management

·   Manage solution definition process and customer expectations (pg. 65)

·    Manage overall solution development (pg. 66)

·     Manage IT budgeting process (pg. 69)

·         Financial Manager (pg. 140)

·         Program Manager (pg. 141)

·         Project Manager (pg. 141)

 

Database administration and development (pg. 51)

View Representative Occupations for Database Administration and Development

·   Analyze and design database (pg. 70)

·   Develop and implement database (pg. 71)

·   Perform administration and maintenance (pg. 72)

·   Provide client services (pg. 73)

·         Data Architect (pg. 138)

·         Database Developer (pg. 139)

·         Data Modeler (pg. 139)

·         Directory Designer (pg. 139)

·         Software Tester  (pg. 142)

·         Test Lead (pg. 142)

Network Design and Administration (pg. 51)

View Representative Occupations for Network Design And Administration

·   Perform analysis and design (pg. 74)

·   Perform configuration and implementation (pg. 75)

·         Network Designer (pg. 140)

Professional Training and End User Education (pg. 55)

View Representative Occupations for Professional Training and End User Education

·   Analyze training needs through skills assessment (pg. 119)

·   Develop training solutions (pg. 120)

·   Assess training effectiveness (pg. 121)

·    Develop user manuals (pg. 122)

·         User Experience Engineer (pg. 143)

·         Documentation Coordinator (pg. 139)

·         Usability Tester (pg. 143)

Programming/ software development (pg. 52)

View Representative Occupations for Programming/ Software Development

·   Analyze and design solution structure (pg. 83)

·   Design/develop programs (pg. 84)

·   Develop structure (pg. 84)

·   Test programs (pg. 85)

·   Validate programs (pg. 86)

·   Manage enterprise-wide development activities (pg. 88)

·    Release solutions (pg. 86)

·   Implement solutions (pg. 87)

 

·         Application Architect (pg. 138)

·         Data Architect (pg. 138)

·         Database Developer (pg. 139)

·         Data Modeler (pg. 139)

·         Directory Designer (pg. 139)

·         Directory Services Manager (pg. 139)

·         Documentation Coordinator (pg. 139)

·         Messaging and Middleware Architect (pg. 140)

·         Program Manager (pg. 141)

·         Programmer (pg. 141)

·         Project Manager (pg. 141)

·         Software Engineer (pg. 142)

·         Software Tester  (pg. 142)

·         System Integrator (pg. 142)

·         Test Lead (pg. 142)

·         Usability Tester (pg. 143)

·         User Experience Engineer (pg. 143)

Support (pg. 132)

 

Information Technology Management (pg. 51)

View Representative Occupations for Information Technology Management

·   Manage customer interactions (pg. 68)

·         Communications Coordinator (pg. 143)

·         Major Incident Manager (pg. 144)

·         Service Desk Manager (pg. 144)

Technical Support (pg. 54)

View Representative Occupations for Technical Support

·   Perform troubleshooting (pg. 102)

·   Provide facilitation and customer service (pg. 103)

·   Perform system operations, monitoring, and maintenance (pg. 105)

·   Perform security administration (pg. 106)

·   Provide technical support to production environment (pg. 106)

·         Communications Coordinator (pg. 143)

·         Incident Manager (pg. 143)

·         Major Incident Manager (pg. 144)

·         Problem Manager (pg. 144)

·         Service Desk Analyst (pg. 144)

·         Specialist Support (pg. 145)

·         Service Desk Manager (pg. 144)

Operations (pg. 132)

Database administration and development (pg. 51)

View Representative Occupations for Database Administration and Development

·   Analyze and design database (pg. 70)

·   Develop and implement database (pg. 71)

·   Perform administration and maintenance (pg. 72)

·   Perform security administration (pg. 73)

·         Database Administrator (pg. 145)

·         Directory Administrator (pg. 145)

·         Middleware Manager (pg. 146)

·         Monitoring Manager (pg. 146)

·         Storage Administrator (pg. 148)

·         Storage Manager (pg. 148)

Network Design and Administration (pg. 51)

View Representative Occupations for Network Design And Administration

·   Perform analysis and design (pg. 74)

·   Perform configuration and implementation (pg. 75)

·         Network Manager (pg. 146)

 

Technical Support (pg. 54)

View Representative Occupations for Technical Support

·   Perform troubleshooting (pg. 102)

·   Provide facilitation and customer service (pg. 103)

·   Perform hardware and software installation, configuration, and upgrades (pg. 104)

·   Perform system operations, monitoring, and maintenance (pg. 105)

·   Provide technical support to production environment (pg. 106)

·         Applications Manager (pg. 145)

·         Database Administrator (pg. 145)

·         Directory Administrator (pg. 145)

·         Facilities Manager (pg. 145)

·         Hardware Manager (pg. 146)

·         Middleware Manager (pg. 146)

·         Monitoring Manager (pg. 146)

·         Network Manager (pg. 146)

·         Operating System Manager (pg. 147)

·         Operations Manager (pg. 147)

·         Print Administrator (pg. 148)

·         Print Manager (pg. 148)

·         Storage Administrator (pg. 148)

·         Storage Manager (pg. 148)

·         Voice Communications Technician (pg. 149)

Security (pg. 133)

Technology Architecture Development and Management (pg. 50)

View Representative Occupations for Technology Architecture Development and Management

·   Define security requirements and implement security solutions (pg. 60)

·         Security Manager (pg. 151)

Business architecture development and management (pg. 50)

View Representative Occupations for Business Architecture Development and Management

·     Manage IT and security policies and standards (pg. 64)

·         Security Manager (pg. 151)

Database administration and development (pg. 51)

View Representative Occupations for Database Administration and Development

·   Perform security administration (pg. 73)

·         Database Security Technician (pg. 150)

·         Security Manager (pg. 151)

Network Design and Administration (pg. 51)

View Representative Occupations for Network Design and Administration

·   Perform monitoring and management (pg. 76)

·   Perform security administration (pg. 73)

·         Messaging Security Technician (pg. 150)

·         Network Security Technician (pg. 150)

·         Security Manager (pg. 151)

Programming/ software development (pg. 52)

View Representative Occupations for Programming/ Software Development

·   Analyze and design solution structure (pg. 83)

·   Design/develop programs (pg. 84)

·   Develop structure (pg. 84)

·   Test programs (pg. 85)

·   Validate programs (pg. 86)

·   Perform development-related security administration (pg. 89)

·         Application Security Technician (pg. 150)

·         Hardware Security Technician  (pg. 150)

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