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Business book,
the ultimate resource. Effective communications, communicating with
groups. The ability to make things happen
increasingly depends on being able to adopt the new rolls, styles, and
techniques and on both managers effectiveness as a member of different groups
both inside and outside the organization. Definition. Oral communications with all types of
groups. Regardless, the principles of
effective communications stay the same. Checklist. 1.
Define the purpose of the communication. Clarify, brainstorm. Sometimes in groups, sometimes with one or
two. 2.
Limit the extent of the communication. Set time limit, be sensitive of other
people's time. Be realistic. 3.
Make sure that the right people are there. Legitimacy, postpone maybe,. 4.
Get the right number of people. For most group discussions, five is the
optimal number for effective debate. Getting the right people is more
important 10 the right number of people. 5.
Facilitate introductions. Make clear what people's roles are. Why
they are there. Their
contribution. Be realistic, make sure
they are to. Verify the authority, do not lie about
it ~authority. 6.
Be active. Take full responsibility for its success
or failure, be energetic, and make positive contributions. If you have nothing to contribute, admit
it and step down. 7.
Be rational but open-minded. Take a big clear position on issues, but
be willing to listen. Groups works
effectively only if participants are open and there is new information and
different points of view. Give all people opportunity for
communication. Watch out for dominating, by individuals
or yourself. No opinions in go beginning, will cause
influence. 8.
Be brief, be simple, be organized. Speak slowly, clearly, and directly in
short sentences. Plan it, say it, Say it again. Link your comments to what already has
been said by others. 9.
Make good use of nonverbal communication. Gestures, eye contact, positive body
language,. 10.
Stay calm and don't argue. Even going badly, don't go there. Do not get emotionally involved. Stress the points of agreement. Minimize areas of disagreement. Find a way forward. 11.
Avoid personal attacks.
Criticize the idea, not the person.
Make your criticism effective. Avoid being too negative. Do not place blame. You are looking for an overall
solution. Not individual. 12.
Bring the communication to the conclusion. Review what you're expecting get out of the communication. Write up an action statement. Decision statement. Give everybody a copy. Be aware, know barriers, be available
for discussion. Do not dominate,
leave your prejudices out. Be adaptable ! ! ! !
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