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Effective communications, communicating with groups.


The ability to make things happen increasingly depends on being able to adopt the new rolls, styles, and techniques and on both managers effectiveness as a member of different groups both inside and outside the organization.



Oral communications with all types of groups.  Regardless, the principles of effective communications stay the same.


1.  Define the purpose of the communication.

Clarify, brainstorm.  Sometimes in groups, sometimes with one or two.

2.  Limit the extent of the communication.

Set time limit, be sensitive of other people's time.  Be realistic.

3.  Make sure that the right people are there.

Legitimacy, postpone maybe,.

4.  Get the right number of people.

For most group discussions, five is the optimal number for effective debate.

Getting the right people is more important 10 the right number of people.

5.  Facilitate introductions.

Make clear what people's roles are. Why they are there.  Their contribution.  Be realistic, make sure they are to.

Verify the authority, do not lie about it ~authority.

6.  Be active.

Take full responsibility for its success or failure, be energetic, and make positive contributions.

If you have nothing to contribute, admit it and step down.

7.  Be rational but open-minded.

Take a big clear position on issues, but be willing to listen.  Groups works effectively only if participants are open and there is new information and different points of view.

Give all people opportunity for communication.

Watch out for dominating, by individuals or yourself.

No opinions in go beginning, will cause influence.

8.  Be brief, be simple, be organized.

Speak slowly, clearly, and directly in short sentences.

Plan it, say it, Say it again.

Link your comments to what already has been said by others.

9.  Make good use of nonverbal communication.

Gestures, eye contact, positive body language,.

10.  Stay calm and don't argue.

Even going badly, don't go there.  Do not get emotionally involved.

Stress the points of agreement.  Minimize areas of disagreement.  Find a way forward.

11.  Avoid personal attacks.  Criticize the idea, not the person.  Make your criticism effective.

Avoid being too negative.  Do not place blame.  You are looking for an overall solution.  Not individual.

12.  Bring the communication to the conclusion.  Review what you're expecting get out of the communication.

Write up an action statement.  Decision statement.  Give everybody a copy.

Be aware, know barriers, be available for discussion.  Do not dominate, leave your prejudices out.


Be adaptable !   !   !   !   !   !   !   !   !   !   !   !   !   !   !   !   !   !   !   !   !   !   !   !


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