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Clerical Analysis
Preliminary Study:
List types of records, frequency, quantity, purpose.
The types of work done and the time required.
The flow of records and other information, conveyance methods, and time requirements.
Record creation methods (hand, cross checking, photocopying and it’s time requirements)
The relation between clerical processes and the items being processed.
Problems
Time from ordering to shipping.
Time from shipping department to actual shipping and delivery notices.
Amount of records and the different types of the records.
Amount of memos, and the overall amount of hand copying.
Handwriting methods and the methods of them.
The departments doing the work and the departments doing the paperwork (different).
Solutions
Instead of hand copying, go to a voucher system which is actually used for data entry.
Putting processes into a duplicate type of paperwork (every piece can bring errors).
Consolidate similar receipts which reduced cross-over data.
Effects
Shipment lead time reduced from 6 days to 4.
Three type of records eliminated, along with the memos and hand copying.
Remove handwriting methods.
Shipping methods and delivery notices improved.
1996 methods.
Bar-coding and scanning though out material flow and assembly.
Vouches in a (six-pack) which are removed and inputted as needed along path.
Paper receipts in 5 part forms when hard copy is required (also a second check method).
Network electronic forms which are on the network from factory floor to the CEO office.
Email and other software which will increase communications from shop floors to offices.
RF transmitters on forklifts and trucks which are transmitting to
shop floor computers.
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BACK TO 100 examples in Business, Operations and
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